Shipping & Tracking
When will you ship my order?
All orders are typically delivered within 2-5 working days in metros, and 4-7 working days for the rest of India.
How can I Track my order?
You can track your order once it has been shipped. An email and SMS will be sent with a tracking link.
EXCHANGES
⚠️ IMPORTANT ELIGIBILITY CRITERIA:
* The product must be unused, unwashed, and in its original packaging.
* The original VENUS SHINE clothing tag must be intact and attached to the product.
- If the brand tag is removed, broken, or tampered with, the product will NOT be eligible for exchange under any circumstances.
Exchange – Terms and Conditions
- Customer can exchange the order within 7 days from the date of delivery.
- Keeping the strict hygiene standards of our products, we do not accept returns / replacement on several product categories like cap, hat, mask, boxers and shorts. Stationary products like stickers are also a part of no return / no exchange products.
What is your exchange policy?
We do not offer returns or refunds. We only provide exchanges if there is a size issue or a damaged product.
- Rate for Exchange: ₹100 per order (for courier & logistics charges).
How do I Initiate an Exchange?
Please mail us at venusshine743@gmail.com to initiate an exchange within 7 days of delivery. Please mention:
* Order Number / Registered E-mail ID
- Size/Product needed in exchange
Do you arrange for reverse pickups?
Yes, we have a reverse pick-up facility for most pin codes. In case reverse pickup is not available at your location, you will need to ship the product back to our warehouse.